PRIVACY POLICY
Privacy Policy
Effective Date: July 27, 2025
Emieric Home Health ("Emieric," "we," "our," or "us") values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide to us in connection with our home health care services and through our website.
This policy complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Consumer Privacy Act (CCPA), along with other applicable federal and state privacy regulations.
1. Who We Are
Emieric Home Health is a licensed home health care provider based in Riverside, California. We deliver high-quality, in-home care services to clients with varying medical and personal needs.
Privacy Office Contact: Edward Tongwa
Email: info@emieric.com
Address: 4286 Gardendale Ct., Riverside, CA 92506
Phone: 951-257-9833
2. What Information We Collect
We collect the following categories of information:
A. Personal Identifiable Information (PII)
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Full name, date of birth, and contact information
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Social Security Number (only where necessary)
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Emergency contact details
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Insurance policy and claim details
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Employment and financial information (when relevant for payment or coverage)
B. Protected Health Information (PHI)
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Diagnoses and clinical records
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Medications and prescriptions
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Progress notes and care plans
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Laboratory and test results
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Appointment and treatment history
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Mental and behavioral health details (if applicable)
C. Technical and Website Data
When you visit our website, we may automatically collect:
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IP address and device/browser type
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Pages visited and time spent
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Cookies and usage analytics
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Interaction data (such as form submissions)
3. How We Use Your Information
We use your personal and health information to:
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Deliver home health care services tailored to your needs
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Coordinate with physicians, caregivers, and family
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Process insurance claims and payments
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Fulfill legal, licensing, or accreditation requirements
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Respond to inquiries, complaints, or requests
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Improve quality assurance and business operations
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Communicate appointment reminders, service updates, and policy changes
4. How We Share Your Information
We may share your information only when necessary, and in accordance with HIPAA and CCPA requirements:
Permitted Disclosures (without separate consent):
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With treating physicians, nurses, and authorized caregivers
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With insurance providers and third-party billing services
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With healthcare oversight and licensing bodies
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In response to subpoenas, court orders, or legal investigations
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For public health and safety purposes (e.g., infectious disease reporting)
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In cases of suspected abuse, neglect, or domestic violence (as required by law)
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Authorized Disclosures (with your written permission):
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For marketing or fundraising purposes
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To family members not involved in your care
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For use in research (if not fully de-identified)
You have the right to revoke any previously given authorization at any time in writing.
5. Your Rights Under HIPAA and CCPA
You have several rights concerning your personal and health information:
Under HIPAA:
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Right to Access: Request a copy of your medical records
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Right to Amend: Request corrections to inaccurate or incomplete information
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Right to an Accounting of Disclosures: Know who has accessed your data (under certain conditions)
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Right to Request Restrictions: Limit how your information is used or shared
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Right to Confidential Communications: Choose how we contact you
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Right to File a Complaint: If you believe your rights were violated
Under CCPA (for California residents):
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Right to Know: What personal information we collect, use, and disclose
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Right to Delete: Request deletion of personal data (with exceptions)
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Right to Opt-Out: Refuse the sale of personal data (we do not sell your data)
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Right to Non-Discrimination: You will not be penalized for exercising your privacy rights
To exercise these rights, contact our Privacy Officer at info@emieric.com or 951-257-9833
6. Data Security
We maintain physical, electronic, and procedural safeguards to protect your information from unauthorized access, use, or disclosure. These safeguards include:
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HIPAA-compliant software and storage systems
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Staff training and access restrictions
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Firewalls, data encryption, and secure transmission methods
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Secure disposal of outdated paper and electronic records
Despite our efforts, no system can be guaranteed 100% secure. You are encouraged to also take precautions when sharing information online or through email.
7. Retention of Information
We retain your personal and medical records as required by state and federal law and for the minimum period necessary to fulfill their intended purpose, including legal, regulatory, and operational requirements.
8. Website Privacy and Cookies
Our website may use cookies or tracking tools for analytical and performance purposes. You can set your browser to refuse some or all cookies or alert you when cookies are being sent.
We do not knowingly collect personal information from minors under the age of 13 through our website.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website and/or communicated to you via email or mail. The effective date of the most recent version will always be listed at the top.
10. Contact Information
If you have questions about this Privacy Policy, your rights, or if you wish to file a privacy complaint or request, please contact:
Privacy Officer: Edward Tongwa
Emieric Home Health
4286 Gardendale Ct.
Riverside, CA 92506
Phone: 951-257-9833
Email: info@emieric.com
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at:
https://www.hhs.gov/ocr/privacy/hipaa/complaints